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Bug Not a bug Paypal note not always available

Discussion in 'RM Marketplace' started by apsmith21, Jun 23, 2017.

  1. apsmith21

    apsmith21 Member

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    For physical products, buyers do not always see the ability to add a note to the seller when they have reached paypal. We've not been able to narrow it down yet, as some buyers are able to see the note field on the same physical product listing when visiting paypal, while others are not.

    It appears that the note field can be set with the API call to be always required, uncertain if this is currently being done inconsistently, or if it just needs to be added such that all buyers have an opportunity to specify a note.

    EDIT - this is a huge problem for our forum, as our buyers use this field to send special instructions to the seller all the time, and are instead forced to send individual e-mails or other messages to the seller that just clutters up their inbox.
     
    #1 apsmith21, Jun 23, 2017
    Last edited: Jun 23, 2017
  2. apsmith21

    apsmith21 Member

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    Here's one example where there is no note.

    Step 1.jpg Step 2.jpg Step 3.jpg
     
  3. MtoR

    MtoR Freaky Coder
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    Hi,

    I think it appears if you click on change on the 3rd screenshot no ?

    The option allownote is active in the api call, but I don't think it can be made mandatory.

    Clément
     
  4. apsmith21

    apsmith21 Member

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    Unfortunately it does not allow you to enter the note if you click "change".

    According to a couple of the API documents I see from paypal, you can (the calling service) indeed require this to be shown to the person sending the payment.

    Can't remember which API you are using now, but you can set "no_note" to No and it would always show the note field.

    https://developer.paypal.com/docs/c...ion-guide/Appx_websitestandard_htmlvariables/

     
  5. MtoR

    MtoR Freaky Coder
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    I am not using the button API
     
  6. apsmith21

    apsmith21 Member

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    I'm certain there are similar options through other APIs - assuming you can take the next step to find a solution from here.

    Thanks!
     
    MtoR likes this.
  7. stevecachia

    stevecachia New Member

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    Is there a solution to this cause I have the exact same problem.
     
  8. MtoR

    MtoR Freaky Coder
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    No I'll investigate when working on the next update
     
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  9. stevecachia

    stevecachia New Member

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    Do you know when this will be updated please? It's a big stumbling block which is not letting me use the add on at all.
     
  10. MtoR

    MtoR Freaky Coder
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    As you might have seen I am in the process of updating add-ons, so Marketplace will surely come in the row.
     
  11. MtoR

    MtoR Freaky Coder
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    Apparently Paypal has put note to seller as a deprecated feature.
     
  12. stevecachia

    stevecachia New Member

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    Can you add a textbox to your button code and pass the content in the "Subject" variable?
     
  13. MtoR

    MtoR Freaky Coder
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    In the subject ? What do you mean ?
     

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