Support Server icons not showing up

[Shuya]

Hi,

The server icons are not showing in the ACP, but are accessible via the direct link. Any idea?

 

[Clement]

Are you using xenforo cloud ?

 

[Clement]

Ah wait no you need to upload icons in data/xfa/customusernameicons

 

[Shuya]

Ah wait no you need to upload icons in data/xfa/customusernameicons

I have uploaded some icons in both data/xfa/customusernameicons and data/xfa/customusernameicons/icons and they don't show up in ACP. The direct links to the icons are working though. We are using Cloudflare R2 for storage.

 

[Clement]

Oh indeed, there might be a bug with external CDN, I had that updated in Nodes Icon Tweak but might need to do the same for Custom Username Icons.

I will implement it but can't tell you the ETA yet as I have to finish working on an update of the RM MArketplace that makes it compatible with XF2.3 as well.

 

[Shuya]

Hi,

Any update regarding this?

 

[Clement]

I haven't had the time yet to overlook that

 

[Shuya]

I haven't had the time yet to overlook that

This is not good enough for me. I have paid for an addon I can't use, so I would expect some sort of ETA at least.

 

[Clement]

Expect something in-between end of June/end of July.
I can't be more precise than that sorry and I have taken margin as this add-on is not at the top of our priority list sorry.

 

[Shuya]

Expect something in-between end of June/end of July.
I can't be more precise than that sorry and I have taken margin as this add-on is not at the top of our priority list sorry.

I would appreciate if you could find some time and get this fixed.

 

[Clement]

That's in our plans but this will be fixed in the release aimed for XF2.3.

 

[Clement]

If it's simple I'll give you the fix to apply manually if you still consider running an older XF version.

 

[Shuya]

If it's simple I'll give you the fix to apply manually if you still consider running an older XF version.

Please do.

 

[Shuya]

Hello, I would like a refund for this. Bought it in May, and couldn't use ever since.

 

[Clement]

Hello,

We are sorry but we can't provide a refund on a downloaded product.

I must admit I lost track of your request, I just reviewed the code and providing you a manual fix might be complicated.
Are you running XF2.3 ?

Clément

 

[Shuya]

We are sorry but we can't provide a refund on a downloaded product.

Ok, I'll make sure you get the proper feedback on xenforo.com

 

[Clement]

Hello,

You are escalating while I was figuring out your setup to provide the expected fix.

Your previous message in August was during my holidays were I quickly answered and had forgotten track when going back home.

So I am asking again, please tell me if you running XF2.3 or still XF2.2 so that I can work out a CDN fix ?

Clément

 

[Shuya]

I'm not interested anymore in any of your products. Learn how to treat your customers.

 

[Clement]

Hello,

I respect your position, I can't force you to use our products if you feel we can't meet your expectations.

As I said I forgot your request while coming back from holidays, I really apologize for it.

Don't hesitate to come back to me in case you change your mind.

Clément