Bug Stripe shows payments as unpaid + PayPal order creation fails

[VisEntities]

I'm still getting users purchasing through Stripe where the payments do go through and show up on Stripe, but on the dashboard, they’re marked as Unpaid. There are no errors showing on the server either

Also PayPal payments sometimes fail. One user reported this message:
“Failed to create PayPal order: The requested action could not be performed, semantically incorrect, or failed business validation.”

 

[VisEntities]

 

[VisEntities]

my suspicion is that it's related to using coupons

 

[VisEntities]

I can confirm the PayPal error is due to using this specific coupon (unsure if all coupons in general or only this one)

 

[VisEntities]

Actually it happens with all coupons

 

[Clement]

Sorry for the delay answering.
In terms of value, what would that lead to ? I mean price with coupon deducted ?

Wrt. Stripe issue, what does the payment provider logs display in admincp for those payments ?

 

[VisEntities]

In terms of value, what would that lead to ? I mean price with coupon deducted ?

The coupon is between 80 and 85 percent, and the resource price is 34.99

 

[VisEntities]

This's the Stripe error (If has senstive info please delete)

Payment provider log
Action
Error: Invalid cost amount
User
Hwang
Date
Today at 6:44 PM
Purchase request key
ZsOrhtTSazmnvH6StfLDKrgujEJB_ec2
Transaction ID
evt_3RVhXSDPgQg0qWsQ2YkxqoZt
Subscriber ID
N/A
Payment profile
Stripe
Purchasable details
Purchase
Purchasable item
Order - 442
Log details
array(48) {
  ["id"] => string(27) "py_3RVhXSDPgQg0qWsQ2iCsBfmr"
  ["object"] => string(6) "charge"
  ["amount"] => int(699)
  ["amount_captured"] => int(699)
  ["amount_refunded"] => int(0)
  ["application"] => NULL
  ["application_fee"] => NULL
  ["application_fee_amount"] => NULL
  ["balance_transaction"] => string(28) "txn_3RVhXSDPgQg0qWsQ256QNONj"
  ["billing_details"] => array(5) {
    ["address"] => array(6) {
      ["city"] => NULL
      ["country"] => string(2) "GB"
      ["line1"] => NULL
      ["line2"] => NULL
      ["postal_code"] => string(7) "AL4 8TD"
      ["state"] => NULL
    }
    ["email"] => string(20) "chubbs85@hotmail.com"
    ["name"] => string(14) "Gordon Jackson"
    ["phone"] => NULL
    ["tax_id"] => NULL
  }
  ["calculated_statement_descriptor"] => NULL
  ["captured"] => bool(true)
  ["created"] => int(1748905989)
  ["currency"] => string(3) "usd"
  ["customer"] => string(18) "cus_SQYericw2tYb1z"
  ["description"] => NULL
  ["destination"] => NULL
  ["dispute"] => NULL
  ["disputed"] => bool(false)
  ["failure_balance_transaction"] => NULL
  ["failure_code"] => NULL
  ["failure_message"] => NULL
  ["fraud_details"] => array(0) {
  }
  ["invoice"] => NULL
  ["livemode"] => bool(true)
  ["metadata"] => array(4) {
    ["user_id"] => string(4) "1129"
    ["email"] => string(20) "Chubbs85@hotmail.com"
    ["username"] => string(5) "Hwang"
    ["request_key"] => string(32) "ZsOrhtTSazmnvH6StfLDKrgujEJB_ec2"
  }
  ["on_behalf_of"] => NULL
  ["order"] => NULL
  ["outcome"] => array(8) {
    ["advice_code"] => NULL
    ["network_advice_code"] => NULL
    ["network_decline_code"] => NULL
    ["network_status"] => string(19) "approved_by_network"
    ["reason"] => NULL
    ["risk_level"] => string(6) "normal"
    ["seller_message"] => string(17) "Payment complete."
    ["type"] => string(10) "authorized"
  }
  ["paid"] => bool(true)
  ["payment_intent"] => string(27) "pi_3RVhXSDPgQg0qWsQ213vQOtF"
  ["payment_method"] => string(27) "pm_1RVhXSDPgQg0qWsQBUBAfaKr"
  ["payment_method_details"] => array(2) {
    ["link"] => array(1) {
      ["country"] => string(2) "GB"
    }
    ["type"] => string(4) "link"
  }
  ["radar_options"] => array(0) {
  }
  ["receipt_email"] => NULL
  ["receipt_number"] => NULL
  ["receipt_url"] => string(159) ""
  ["refunded"] => bool(false)
  ["review"] => NULL
  ["shipping"] => NULL
  ["source"] => NULL
  ["source_transfer"] => NULL
  ["statement_descriptor"] => NULL
  ["statement_descriptor_suffix"] => NULL
  ["status"] => string(9) "succeeded"
  ["transfer_data"] => NULL
  ["transfer_group"] => NULL
  ["eventType"] => string(16) "charge.succeeded"
}

 

[VisEntities]

 

[Clement]

Ok that gives a good hint, I'll investigate.

 

[Clement]

What is the price shown for those payments from within the dashboard ?
And also on the stripe website ?

 

[VisEntities]

It shows the discounted price

 

[VisEntities]

On Stripe however it's different!

 

[VisEntities]

I think that should tell the problem? there's 1 cent difference

 

[Clement]

Yes I believe that could be the issue.
I think I don’t round to two decimals the price sent to the payment platform while it’s stored in decimal with 2 figures.
So the comparison fails.

 

[Clement]

Sending you a RC version to check if that fixes the issue